Verizon and My Mess

Verizon _

I’ve had this Samsung CHARGE phone and replaced it 3x’s and it is still doing some of the same things! It does not sync the contacts w/o a tech in store putting another account on the phone that I do not use ‘daily’ it is used as a backup…NOT loaded with contacts!  The phone …if I want to go to (back) HOME – the TASK Manager will show up. The phone … sometimes will NOT let ne sign-in to twitter or FB … with my passwords and another ‘sales person’ saw that because they let me use their instore computer to show the password that they had entered! The phone …does not always recognize that there is a CARD in the slot.  CARD must be loaded before it can operate! … There is one there! The phone … camera … takes and makes me blue – or even red(the red one I deleted in error) .. but if it were a once in a life time shot — to have it BLUE!!??  AND it takes pictures and turnes them UpSideDown … ^*^ … takes the picture completely NOT the direction in which it was taken. ((latest was yesterday when taking pics of papers for my Mothers Doctors Schecules … and they appeared every which way BUT they way they were taken!)) I’ve messaged (from the phone) the problems to four (4) of the people who I’ve dealth with and only one responded within time….the one who I bought the phone from – took two weeks to respond and still did nothing – and the only reason they responded is because someone else I talked with about the phone-(who thought I was crazy) told them! Enough is Enough…..I’m tired of Verizon ((or anyone representing VERIZON))NOT stepping up to the plate and doing something to keep ME as a customer! As one of the sales people said — the problem was not with Verizon – but Samsung because it is a Samsung phone – HE said that it was not his or Verizons problem – YET Verison and this or any Vereison SalesPerson will sell this phone that which I might POINT OUT in the event you and the others do not know — HAS the Verizon name on ALL the phones …. so YES it IS a Verizon Problem! Getting back to the messaging … I had asked them also to give the the contact names for someone ‘highger’ above their heads….YET to hear any names. Like the Store Manager – District Manager – Regional Manager and my next stop is to the Divional Manager!  If that does not work … I would find a way to get SOMEONE to listen! … jusT because someone else might not be having the same problem with this Samsung … I AM! and for the sales people to tell mne they knew that SamSung (and Verizon knew) had a glitch with their SmartPhones is a problem that all of the peole who are with Verizon should know about…Samsungs ‘regular’ phones are said to be OK … and YES I have a Samsung TV …. but I HATE what this CHARGE is doing for me.  I need this phone, my parents are 86 & 83 – Dad with Cancer & bad heart .. Mom OK .. but I HAVE CANCER — my brothers are dead … an d all of my Mom & Dad’s family are Out of Town ….THAT is why the PHONE and all it can do is so important to me. I wish I had gone to the APPLE store and Bought an iPHONE! AND said to H–# WITH ANY CONTRACT!

Now what can you do? And yes this will be posted!

2 thoughts on “Verizon and My Mess

  1. I’m sorry for all the issues you seem to have had with this phone. I work for Verizon Wireless in Florida and would like to have someone contact you directly to resolve this as soon as possible. What is the best way to get in touch with you?

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